Agent: Call Center

Job description

To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.

Requirements

• 2 years Customer Service/Call Centre Experience
• Grade 12
• Driver’s License
• Own Transport
• Computer Literate

Responsibilities

• Demonstrate a high level of customer service at all times.
• Capture and update customer information accurately on booking and CRM systems
• Process domestic and international car rental quotations and reservations.
• Resolve customer queries and complaints efficiently, professionally, and within SLA
• Ensure all reporting data aligns with system records and quality standards
• Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.
• Maximize opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals.
• General information distribution and after sales service.
• Conflict resolution
• Record keeping
• Liaise with internal departments

Application tips

• •Tailor your professional summary to the words used in the advert.
• •Only attach the documents that are asked for, nothing extra.
• •Apply early — many employers shortlist before the closing date.