Complaints Advisor

Job description

Handle inbound and outbound calls and complete customer case assessments in a regulated environment. The role requires one year of continuous experience in telephony, complaints or case management. Applications close on 2026-11-27. Apply only through the employer's official careers page linked on this listing.

Requirements

• Matric or NQF 4
• One year continuous relevant experience
• Strong written and verbal communication
• IT literacy and accurate data entry
• Analytical and problem-solving skills

Responsibilities

• Cleanse and update customer records
• Maintain accurate case notes
• Handle customer and CMC calls
• Review evidence and assess cases
• Escalate complex and vulnerable customer cases

Application tips

• •Tailor your professional summary to the words used in the advert.
• •Only attach the documents that are asked for, nothing extra.
• •Apply early — many employers shortlist before the closing date.