Customer Service Agent

Job description

The Motor Industry Bargaining Council (MIBCO) needs a permanent Customer Service Agent at its Cape Town CBD office to handle calls, walk-in clients and complaints. No closing date is stated.

Requirements

• Matric (Grade 12)
• Knowledge and experience of provident funds and client services
• Labour, client services or business certificate is an advantage
• Advanced computer literacy
• Strong verbal communication and query-resolution skills

Responsibilities

• Log and track enquiries and complaints as first-line support
• Handle phone calls and assist walk-in clients
• Investigate and resolve complaints with relevant parties
• Manage petty cash, stationery and office consumables
• Compile attendance registers and help the Designated Agent with admin

Application tips

• •Tailor your professional summary to the words used in the advert.
• •Only attach the documents that are asked for, nothing extra.
• •Apply early — many employers shortlist before the closing date.