Network Engineer III

Job description

The purpose of the Senior Network Engineer is to support the monitoring, maintenance and resolution of network services within the organisation. This role monitors network availability, logs and updates incidents, supports first-line troubleshooting and escalates complex or recurring issues to senior engineers where required. The role works closely with senior network engineers, vendors and internal support teams to ensure network services are maintained in line with agreed service levels and operational standards.

Requirements

• An IT qualification such as computer networking, electronics, information systems or a related field - (desirable).
• Foundational network certification such as Cisco CCNA or equivalent - (desirable).
• +3 years experience in network support, IT operations, service desk, field support or a similar technical infrastructure environment - (essential).
• Practical exposure to LAN, WAN, TCP/IP, VLANs, routing, switching, network cabling, VoIP and related network technologies - (essential).
• Experience using ticketing, monitoring or IT service management tools to log, track and update incidents - (essential).
• Basic exposure to network monitoring tools such as CA Spectrum, NFA, Performance Centre, Velocloud Orchestrator, Remedy Helix or similar tools - (desirable).

Responsibilities

• Network monitoring and support:
• Monitor network equipment, links and services using approved monitoring tools and escalate alerts or recurring issues to senior engineers where required.
• Support the investigation of network and voice incidents by gathering information, checking device status and performing first-line troubleshooting steps.
• Log monitoring information, incident details and operational updates accurately to support resolution and reporting.
• Assist with basic configuration checks, pre-build activities and post-installation validation under guidance.
• Incident management:
• Provide technical support for assigned network incidents in line with support procedures, service level expectations and escalation guidelines.
• Capture, update and close incident records accurately, including actions taken, troubleshooting steps and resolution details.
• Escalate complex or recurring incidents to senior engineers with clear supporting information and evidence.
• Supportusers and internal teams by providing clear feedback on incident progress and resolution steps.
• Vendor and change support:
• Assist vendors and internal teams with installations, maintenance activities, upgrades and incident investigations.
• Support standard network changes by preparing information, updating records and completing assigned implementation or validation tasks.
• Follow approved change, incident and operational processes to minimise service disruption.
• Maintain accurate network documentation, site information and operational checklists.

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