Reservations Agent - Cape Town
Requirements
- ✓A passion for delivering great customer service
- ✓A highly professional telephone manner and excellent communication skills
- ✓Outstanding administration and organizational skills
- ✓Intermediate computer proficiency
- ✓It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- ✓Previous experience in a Reservations environment
- ✓Tertiary qualifications, or other collegiate-level degree
About This Role
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards
Ready to apply?
Apply directly on Hilton's website.