Waterpark ~ Cashier ~ Seasonal

Job description

Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas and to assist with count processes as required, in line with internal professional standards and gaming regulations. Work conditions and special requirements • Ability to work shifts that meet operational requirements • Physically able to move operating equipment • Have an open attitude to perform similar functions in alternative outlets due to operational requirements Job scope and Responsibilities Cashiering services • Handle all billing transactions for waterpark access control services • Reconcile payments to tickets sold in the system • Provide guests with access bangles for the waterpark • Reconcile float at the end of the day • Substantiate and report on any float variances • Secure and transport float as required • Guest information and copies of transactional documentation is accurately recorded • Supporting documents have been generated for auditing purposes (where required) Customer Engagement • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times. • Interact with guests and provide professional service standards and relevant solutions. • Identifies customers and understand their preferences. • Educate customers on business unit facilities, products and current promotions. • Be able to pass on all product information (including promotion information, functions, facilities, etc) to guests. • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Requirements

• Education, experience and competencies required
• Grade 12 or equivalent national qualification
• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage
• Problem Solving
• Collecting Information (listening; asking
• questions)
• Dealing with Customers
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable
• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction
• reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic computer skills

Responsibilities

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Handle all billing transactions for waterpark access control services
• Reconcile payments to tickets sold in the system
• Provide guests with access bangles for the waterpark
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products and current promotions.
• Be able to pass on all product information (including promotion information, functions, facilities, etc) to guests.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

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