Tracker Connect opens 12-month call centre/control centre learnership in Gauteng

Tracker Connect is accepting applications for its Call Centre/Control Centre Learnership in Gauteng. The programme gives unemployed South African youth structured learning and practical workplace experience in customer service and control centre operations.

Applications close on 11 November 2026.

Key facts

• Employer: Tracker Connect
• Programme: Call Centre/Control Centre Learnership
• Location: Gauteng
• Duration: 12 months
• Contract: Fixed-term contract
• Qualification: Full qualification totalling 132 credits
• Remuneration: A minimal stipend to cover basic expenses; the advert does not state an amount
• Reference: track_001769
• Closing date: 11 November 2026

About the programme

Successful applicants will be placed within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres.

The learnership combines structured, unit standard-based learning with practical workplace experience. Participants will develop customer engagement, communication, sales support, problem-solving and business systems skills.

Minimum requirements

Applicants must:

• Be South African citizens with a valid South African ID.
• Be aged 18–35 and have no criminal record.
• Be currently unemployed.
• Not be studying full-time.
• Have no previous formal work experience.
• Have basic computer literacy.
• Have Matric, with at least Level 4 in English and a pass in Mathematics or Mathematical Literacy.

Tracker also seeks applicants with a passion for customer service, a professional and positive attitude, good communication and interpersonal skills, attention to detail and a willingness to learn.

Other listed competencies include customer focus, adaptability, resilience, problem-solving, teamwork and the ability to work in a multi-skilled, fast-paced environment.

What learners will learn

The programme covers:

• First-contact and one-stop customer resolution.
• Capturing and updating customer information.
• Delivering customer service and handling queries and electronic communication.
• Learning Tracker’s products, services and systems.
• Upselling and cross-selling relevant products and services.
• Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
• Supporting data integrity initiatives.
• Contracting and scheduling.
• Problem-solving and customer relationship management.

Programme purpose and benefits

Tracker states that the programme is intended to improve participants’ future employability and career development opportunities through skills, knowledge and workplace experience.

A minimal stipend will be paid to compensate for basic expenses during the 12-month learnership. No additional benefits apply for the duration of the programme.

The advert does not specify a stipend amount or promise permanent employment after completion.

Employment equity

The advert identifies this as an employment equity position. Preference will be given to applicants from designated groups, in line with Tracker’s policies.

How to apply

Apply through Tracker’s official Call Centre/Control Centre Learnership advert.

• Check the requirements against your qualifications and circumstances.
• Select Apply on the official advert.
• Sign in or register on Tracker’s careers portal and complete the application process.
• Use reference track_001769 to identify the correct opportunity.

Tracker states that applicants who are not contacted within four weeks should consider their applications unsuccessful.

Closing date: 11 November 2026. Applicants are responsible for completing and submitting their applications before the deadline. The advert does not state a closing time; confirm any final instructions on Tracker’s official portal.

Official source

Tracker Connect: Call Centre/Control Centre Learnership — reference track_001769. Advert checked on 5 November 2026.